The RiverCentre in St. Paul was buzzing with around 1,000 government IT staff and IT vendors this week. By the looks of the agenda, network security and cost-effective network management were two critical topics on the agenda. The goal of my presentation was to let these IT staff understand details about who is online and who is not. One question that came up was something that I know very little about – the online presence and habit of people with disabilities; sight, hearing and mobility. Government services, whether online or otherwise, have to be available to all citizens. That must be a real challenge!